I have been charged twice when renewing my XBOX Live account

Hi team,

I have been charged twice when i renewed my XBOX live account. Is there anyway i could have one of the additional payments credited back as Microsoft Points or an alternative solution. i would prefer to have the outstanding amount credited as points rather than extending my XBOX live account for an additional 3 months on top of what i already have.

I have taken screenshots of my banking transaction to prove that where the discrepancy took place. What other information do i need to provide so i can have this corrected.


- Joshua


Question Info

Last updated July 5, 2018 Views 5 Applies to:

You'll need to contact support to speak to the billing department directly. 1-800-4my-xbox if you're in the US/Canada or support.xbox.com/contact-us

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.