I have been banned and i dont know why. Can you please undo this.

Hello I was band from Xbox live for some reason. could you please unband me. My account got hacked a few weeks ago but I got it back about 2 weeks ago and I thought everything was fine till i tried to buy some MS point this morning, to which i only got code 80169D94 repeatedly. Then after trying to figure out what the statues code 80169D94 meant to no avail. I called up the customer service and they informed me that my account had been banned, then they directed me here.to try and get this rectified.

so can you please help me out here?

 

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Last updated July 3, 2018 Views 5 Applies to:

The code means your account has been locked from making purchases, not that the account has been banned. If you can sign into your account then it's not banned. You can go to billing.microsoft.com and update all of your information. Then you will have to call support and talk to billing and work with them to unlock your account.

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I think one of your many, many tags sums up the problem: "Your account is not permitted to download content with this rating"

 

If that is what the system told you, then it seems pretty clear what is going on. You are trying to download content which is not allowed for your account. Have your parents enabled parental controls maybe, and you're trying to download M-rated content?

 

In any case, please do not spam the "Tags" section on forum posts. It will not get your question answered any faster, but it does put you on the radar as someone who spams tags on posts.

 

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i would like my account unlocked so i can redeem a year redeem code

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^^ Please make your own thread as this one is a year & a half old.

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