I have an issue ... not sure if I have defective hardware or there maybe some kind of software level bug?

A majority of the time when I power on my console from the touch sensitive power button and then power on my controller afterwards my xbox one headset does not transmit or receive audio. The headset is not broken because it functions properly; the mute button works and when I raise the volume up to max I can hear a beeping sound. I went into settings and disabled use Kinect as a microphone but that doesn't help. Currently as I am posting this my headset is working fine after a couple hard resets on my console, this is something that kind of happens off and on. Any idea what the problem maybe?

 

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Last updated July 4, 2018 Views 4 Applies to: