I have a valid ip address but xbox doesn't seem to connect to internet .

Can anyone help me? I have a valid ip address . Im using a modem , just a modem and it's able to connect and go to internet of my laptop. But when i test connection on my xbox, it fails at the internet stage . Why can't my xbox connect to the internet? Some one pls help me! :'(
 

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Last updated July 4, 2018 Views 155 Applies to:

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Try following the steps in this guide to reset your network settings so that you can try again.

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I've already tried resetting my settings but it just keeps having the same problem.

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if your doing a direct modem connection switching from laptop to xbox you need to reset your modem everytime

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How do i reset it? And what do you mean by reseting it?

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Hey there Crimson!

Appreciate if you could provide us with a little more information. Please read: START HERE! And in full detail, post back with the information from the bits that are in bold.

Thanks! 

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I live in singapore

Modem brand & model number: Motorola, SB5101.

Router brand & model number: No router

If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter?-

Things you have tried: I've tried offing the modem for 30 seconds and then try to connect to xbox live but when i test the connection it just keeps saying that there is no internet connection. But when i connect the modem to my laptop,there is internet connection for my laptop!

Is UPnP Enabled? I'm not sure what is this .

Do you have a NAT error? If so, what is your NAT? Nope.

Any Error Codes you encounter: nope.

Who is your ISP(Internet Service Provider)? M1

After you run "Test Xbox LIVE connection" press “Y” for "More Info”. In the pop-up that appears, what are the following values, if shown? (If a value below does not appear for you, just leave it blank.)

W:0000-000B

X:0000-F001

Y:0000-0000

Z:0000-0000

ID:FFFF-FFFF

L:8015-1909

Q:8007-0435

T:Wired

D:

S:

C:

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For the last three mine is

A:119.56.45.166/255.255.255.128

G:119.56.45.129

D:202.65.245.19/0.0.0.0

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unplug the modem from its power then plug in to xbox the restart modem  if you dont want to keep doing this you will need to buy a router

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Oh . So the main problem lies with the router? Guess i will have to get one then . I've already tried typing in the dns server ways, but when i check,i only have one dns server number . Which was supposed to be two .  Thanks for the help anyways . Will buy a router and see if it works .

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set your xbox to dhcp plug it in to modem and recycle the power to modem and your xbox will work but when you switch back to laptop you will have to recycle the modem again if you get a router you will not have to always reboot modem

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