I have a Question...

So, my account is currently locked down for investigation after I filed for a UA case.

As I understand it, having your account locked down means that you can't access xbox live. I managed to get back my windows live ID linked to my gamertag so I can effectively recover my gamertag back to my console.

Is it safe to do so? Will it hinder or affect the investigation if I do it?


Question Info

Last updated July 5, 2018 Views 0 Applies to:

Hey Trelon! Did the UA team send you an email with instructions on how to recover the account? If so, you can safely follow those instructions. If not, you may want to call phone support back to ask this question. Let me know what you find out, thanks!

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