I have a problem with xbox live

i cant sing in xbox live because of the update and it wont let me in xbox live because my old email account isnt working anymore

 

Question Info


Last updated July 5, 2018 Views 6 Applies to:

So, the email it self isn't workin? Usually passwords are independent of that. You should still have reset options - even if it is just the "customer support" option.

More information can be found at support.xbox.com/.../manage-live-id

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

yes the email isnt working because its like a year old and i stopped using it and now i cant get to xbox live to change it because the update wants the old ones password

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

You might want to focus on getting into the old email first. Or there's always the Customer Support option on password reset. It'll ask for details about the account registered in Microsofts database. They can get back to you about a password reset and are, in fact, the only people who can reset your account without doing an email reset/security question/text reset.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

But the email is deleted and i cant get it back so it doesnt matter if i tried to reset password because it wont go anywhere and i cant change it because i need to old one to get online

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hey Ojk, so are you unable to access your account? I'm afraid that no one here or at phone support can manually change your email address for you. We can help you find out your email address on the account, or change it, provided you can log in, but I'm afraid that's the extent of the services we can provide regarding account access.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.