I have a problem with my debit card!

If I want to remove my card tells me that I can not because there is a balance to be paid, but if I do not know what how can I pay?
Help!
 

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Last updated July 5, 2018 Views 5 Applies to:

As this is a billing issue, you will need to phone Xbox Support to pay off your balance.

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You also cannot remove a payment method if it is tied to a current LIVE subscription. If that is the case for you, call phone support (support.xbox.com/contact-us) and ask to turn off auto renewal. Then when you LIVE subscription runs out, you can safely remove the card.

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