I get disconnected from XBL after a while

What Country/State/Province do you live in? Canada, Ontario
Router brand & model number:
Linksys WRT54GL
Network Connection Type:
If Wireless, what type of encryption are you using?
If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter?
Internal Xbox 360S
Is UPnP Enabled? Unknown
Is NAT Type Open? Yes
What type of internet do you have? DSL 
Who is your ISP(Internet Service Provider)? http://kwic.com/
After you run "Test Xbox LIVE connection" and click on "More info", what is the exact message shown on screen? There is no "More info" button.

I keep getting kicked off xbox live every 10-45 minutes. I could be in a multiplayer match, playing single player, or sitting at the dashboard doing nothing. I have no "strict connection" messages, and my PS3 and WII work perfectly with no problem (sitting in the same spot, on the same connection). I was told by an xbox agent that it was my wireless card in the xbox and he recommended I return it to the store and get a new one (the xbox was 2 weeks old). I just got back from the store with the new one, plugged it in, set it up, and it has the same problem.


Question Info

Last updated July 4, 2018 Views 0 Applies to:

Is it possible to try a wired connected, so that we can narrow down whether it's a wireless issue or a network issue?

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