I get an error while trying to access privacy and online settings

Hi,

I am trying to change my xbox account to adult from child, but i cannot as when i click on the privacy and online settings link, i get this error: 

Uh oh... that shouldn't have happened. It appears you've found a glitch in the system.
date: 02/04/2013 16:35:39
code: 2481E203813A672
s: Z+ScA0KQTYLIMjakAMQ2+Q==
id: bd25c7fc-89f0-417b-8f8c-c382b89dd476
req: 7b9b09f0-53d8-4902-aa24-2e185de6211d

I have tried deleting cookies and clearing the cache, but that does not seem to work.

Thanks.

 

Question Info


Last updated July 5, 2018 Views 3 Applies to:

Sign in to Xbox LIVE by using the account that you want to change.

Go to Settings, and then select Account.

Select Promote Child Account.

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When this kind of thing happens, I just wait a few hours and try again. If that doesn't work, I'd contact an xbox official about it.

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xYEMx, i do not get the option, but when i tried buying a game earlier i got that i was not old enough, which i am.

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Hey there iTz a 1eGeNd! Are you attempting to do this on your console or on your computer?

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Hey, I have the same problem. I want to change my online security options, but it asks me to enter the information for the parent account, which I no longer know. Is there a way to promote my account to an adult account, since I'm already 22 and this is a bit annoying. I tried to retrieve at least the emailaddress used for the parent account, but not even that would work, since the steps (steps">support.xbox.com/.../forgot-microsoft-account) described in the support page work for me. Is there any other way?

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Hey there  JulyViscera!  Were you the original account holder for that Adult Account?  If so, you can try recovering it over here: https://account.live.com/acsr

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I too am getting this error. I am 16 years old and am trying to talk to others in Grand Theft Auto IV on PC yet I can't since I don't have the correct privileges. When I try to access the page I need in order to change my settings - I get the error after putting in my "parents" account. So frustrating.

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