I dont understand My gamertag won't recover

So a while ago I was recovering my gamertag at places and I was trying to recover it on my x box and it wasn't working so I deleted my old profile and knew there was plenty of space and it still didn't work, It would keep saying that I wasn't connected to XBox live all of a sudden and I tried to change my connection all types of ways and it still didn't work. Than I tried going over to friends houses and the same thing would happen again. Than there was this long two month period where I would constantly call XBox support and they didn't even know what the problem was until finally they told me they were going to have specialist take a look at it and contact me and they never did so I'm just asking after a long time if anyone has some suggestions. And yes I already did create a new gamertag (which is this one) it's just I had that other one forever and it has like all my stuff on it

 

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Last updated July 5, 2018 Views 0 Applies to:

Are you able to use the old windows live id associated with the account on other microsoft sites?

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Could the account be banned (suspended permanently)? That would prevent recovery.

Try asking about the gamertag in the Account Suspension forum. Make sure your current gamertag's Live ID (email address) is correct, as they might answer you in email rather than the forum (especially if the account isn't banned).

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