I don't live in Brazil.

My account was changed from the United States to Brazil on 9/25, according to an email sent by Xbox to me. Also, all of my Microsoft points were transferred out of my account. My gamertag is now "Undonecolt0" or something stupid like that. The only support I see for this type of thing (having your account hacked) is to call the general Xbox support line. All of the support FAQs and stuff I've read haven't made it clear on what steps I need to take to get my account under control. If someone could inform me on what to do in this situation, I'd be grateful.

 

Question Info


Last updated July 5, 2018 Views 0 Applies to:

As far as i know there is no way to change your account region back.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

That's right, you need to call xbox customer support and report an "unauthorized access".  There is no other way to do this.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.