I connect to xbox live but whenever i try to log in it says I am not connected

i have a wire connection and i have nothing wrong with my internet. whenever i test my connection it says i am connected but whenever i try to log in after i have tested the connection it says i am not connected to xbox live. i have tried all the basic things like reseting everything but it still won't work i can't figure out what is wrong.

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

Hi DVus20,

Have you attempted to delete your profile safely and then download it again? If not, try to do that by following the directions here. Instructions to safely delete the gamer profile is on the bottom, and instructions to download it again are located at the top of the page.

Let us know if that worked out for you. 

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Hassassinade is right!  You might have a corrupted gamertag, so make sure you know your Live ID and password and recover the Gamertag.

Good luck!

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