I changed my gametag and I'm trying to recover the account, but the Xbox has been on the "Recovering Account" screen for 35 minutes?

Any suggestions?

 

Question Info


Last updated July 5, 2018 Views 0 Applies to:

Recovering an account can take a while depending on the size of it (achievements and whatnot). You can always turn the console off, delete any profile or corrupt file that might exists, and recover it again. Reminder: only delete the profile, not the content!

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Thanks for the suggestion. I let it attempt to recover for about 2.5 hours and the cycled power. I  restarted the recovery process and it finished in about 3 minutes.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

how to get your account back use the same e-mail and password

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

[quote user="kee504"]

how to get your account back use the same e-mail and password

[/quote]

You need to be signed out, then press the Guide Button and select Recover Gamertag. It will then ask you your Windows LIVE ID and password in order to recover it.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I USE THE SAME E- MAIL AND PASSWORD I CANT GET BACK I NEED HELP TO GET IT BACK THE GAMETAG YOUNGMONEYDT PLESE I NEED BACK SEND MESSAGE PLESE MY FIRST ACCOUNT.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I'm sorry, I'm not sure what you mean by that. Can you simply tell me what you are trying to do, how you are doing it, and what happens. Thanks.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.