Hi! I am having some difficulties connecting to my xbox live account. My account ran out Sunday so I bought a 12 month card and redeemed it online. Directly after that, my fiancé changed his gamertag. Now, we are unable to log on to the account. We've called the support with no Help. They told us to redownload the profile. An error message popped up with a problem code. The support person said she never had this problem. Also, our gamer tag on our console is the new gamer tag, but the name online is our old gamertag. Has anyone else had this problem? Or know what to do?