I cant turn off the autorenewal because of dead email that i never used

here (http://forums.xbox.com/xbox_forums/xbox_support/f/12/p/284748/1545729.aspx) it is said that 'You will then see "Automatic Renewal: On", click the "Change" button, this will then most probably say that the device you are using is not recognised, it will then send an email(to your secondary email) or a text-message to your phone containing a code, you should the enter this code into the box provided and it will continue the process from there.'

The only choice i have is a dead email that i can't sign in.   

In support center i cannot email you, and i can't follw the steps you say there

Please help me

 

Question Info


Last updated July 5, 2018 Views 5 Applies to:

You'll have to contact xbox support to turn off your auto renewal support.xbox.com/.../contact-us

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i cant call them. cant i resolve this by email?

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That seems that i am forced to close my paypal account or cancel my cards???

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If you can't turn autorenew off on the site then your only choice is to give xbox support a call. Email and the Forums are not going to be able to do this for you.

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Also, if you cancel your cards/paypal, but leave auto-renewal on, they will still try to charge your account. Since they can't, they will suspend your account and you will now have a balance you will owe them and that would have to be paid off before you can get gold again on that account.

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You can update your security proofs ( the email that is "dead" ) or contact support and a billing agent will definitely help with turning off the renewal and also walking you through the proofs change. The number is 1-800-4MY-XBOX or you can request a call support.xbox.com/.../contact-us

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