I cant sign in to Xbox live

So my Xbox has been playing up for the past few days saying it carn't connect to Xbox live but when i test my connection my network and everything is connected and all services are up but when i sign in it wont let me connect to live i have tried resetting my router and clearing my cache on my hard drive but nothing is working and i have also tried plugging in a network adapter but that didn't work too.

Can someone help me.

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

Hey Russian X Troll,

I'm sorry to hear about the sign-in issues.

Could you try the following:

  1. Delete your profile (profile only, NOT profile and all items)
  2. Clear the System Cache twice
  3. Restart your Xbox
  4. Re-download your profile
Let us know if this fixed the issue =)

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thanks it works now but its very slow while its loading or while im on the xbox guide but my connection is on full bars

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G'day Russian! Glad to hear you're able to sign in now.


Around the same time you posted yesterday, we had a service alert active that explains the sluggishness you describe. Are you still experiencing that now?

If you are, let's start with this guide to see if refreshing your connection helps (despite it being full bars already).

Hit us back when you can, and we can continue from there. =)

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