I cant remove my payment option

I want to Remove my current payment option

but i can't from the x-box i am getting the 80162765 error

i tried with a online with a browser and the site told me to contact customer service and finally the customer service phone number isn't working and the recorded message promps me to go to the live support site.....

i am from Greece

 

Question Info


Last updated July 5, 2018 Views 1 Applies to:

Are you calling 00800 44 12 8732? If you call that number you should be able to get in touch with Xbox support and they will be able to cancel your account and remove the credit card and then credit you for the remaining time you had on your account by sending you tokens by email. I hope this helps.

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Is the payment method you are trying to remove associated with your current Gold subscription or did you use a prepaid card? If it is attached to this LIVE sub, you won't be able to remove it until it ends. Call up phone support in your region (support.xbox.com/.../contact-us.aspx) and ask them to turn off auto-renewal, then when it expires you can remove the card. Alternatively, you can add a different payment method, and then it should allow you to remove the payment method.

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for those who are wondering what the uk number is, its 0800 587 1102

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