i cant redeem my ms points

hey guys i just got a prepaid card and whenever i try to redeem it says *an error has occured during the transaction* i tried redeeming it on xbox.com and my xbox it self and i cant seem to get the points this is really dissapointing could anyone please help me ? thanks 

 

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Last updated July 5, 2018 Views 1 Applies to:

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Hey there Devourer! When you try redeeming the code on the console what is the exact error message/code you are getting? Also, please check out our Prepaid Code Sticky (forums.xbox.com/.../153164.aspx) for more suggestions. Let us know how that goes, thanks!

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