I cant redeem an XBL code?

My credit card was overdrawn so it's suspended til the end of the month. Every time I sign into my account on the xbox it tells me that my account can't connect to live til I update my payment info.
But I just bought a new xbox. It came with a one month code.

Every time I try to redeem it it doesn't let me.
It doesn't even give me an error code it just says try again. I entered it 20 times so you can bet that if I typed it wrong then out of those 20 times I would have typed it right. So entering the wrong code isn't the problem.
I'm guessing it's because my card is suspended.
But I dont understand why I need a credit card to redeem a one month code. This is rediculous.

Another issue I want to address is the security proofs.
I signed in and it made me verify my account. By phone call or by text. I chose text. Now my phone number is linked to my account.

And yet every time I sign in that message still pops up.
"Please verify your account with one of the following methods"
I have to verify myself by text every time I want to play xbox?

Then I signed into my microsoft account via web. When I signed it the same thing popped up. "Enter the verification code sent to your phone."
Isn't one time enough?

 

Question Info


Last updated July 5, 2018 Views 2 Applies to:

It's Microsoft policy--as is clearly stated in the ToU agreement--that an account has to be in good standing to make purchases.  Purchases include free things and redeemable codes.  Once your account is in good standing again you'll be able to redeem the code.

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I agree with VisageOfAnAngel. Redeeming a code is practically a transaction. As you already know, you need to wait until you are back to good standing on that card.  

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can i talk to anybody here in xbox?!

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Hey there rumbler69!

Please go ahead and create a new thread if you haven't already. This way you can receive support specifically tailored to you.  Be sure to include the details of the issue as well as any troubleshooting steps that you have tried. Thanks in advance!

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