I cant login to Xbox Live

Iam using a wired connection to my xbox and today when I try to sign into xbox live I get a error it says "Your console can't connect to Xbox LIVE. Do you want to exit this session and test your network connection? I have done the test and I dont get any further than connecting Xbox to the network. The wire works great with other devices but not to the xbox, I have tried to reset the whole internet system turned of the power 30 minutes but I dont get any results. please help me.

 

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Last updated July 4, 2018 Views 10 Applies to:

Hi,

Where I can think of is that you might not getting an IP addresses anymore form the router.

Please do us a favor by going to this topic, scroll down to the bold questions and post back the answers in here. We're hopefully can cure your problem.

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I do not use router, I use a switch "Zykel Desktop Ethernet switch model es-105A"

What Country/State/Province do you live in? Sweden, Oskarshamn

Modem brand & model number: -

Router brand & model number: -

If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter?-

Things you have tried: I have done the tips from xbox support

Is UPnP Enabled? Yes/no/Unknown Unknown

Do you have a NAT error? If so, what is your NAT? No

Any Error Codes you encounter: -

Who is your ISP(Internet Service Provider)? Telia

After you run "Test Xbox LIVE connection" press “Y” for "More Info”. In the pop-up that appears, what are the following values, if shown? (If a value below does not appear for you, just leave it blank.)

W: 0000 - 000B

X: 4000 - 1001

Y: 0000 - 0000

Z: 0000 - 0000

ID: FFFF - FFFF

L: 8015 - 1901

Q: 8007 - 0435

T: Wired

D: 0.0.0.0

S:

C:

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HI

I take it this is the first time you have tried to connect to live? Can you tell me what your switch is connected to? Is it connected to a modem if so what is the exact make/model of modem?

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