i cant get xbox live whit my console

i cant get a xbox live whit my console, i am connected to internet, i put my email and password, but it stopped after that, and say something about, id or ip adress and different gamertag. what i can do?? what email adress i have use.

 

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Last updated July 4, 2018 Views 0 Applies to:

Can you post the exact message? IP address and ID are 2 completely different things so it would help narrow down the issue.

Although, if it's telling you your ID is in use with another gamertag, it means you need to recover your gamertag so you can sign in with it. You can recover by pressing the guide button on your controller and then going to Recover Gamertag.

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yes, its telling that mine id is use whit another gamertag. i have tried the recover gamer tag but i cant press it????  

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Make sure you're signed out of any accounts when you try to recover the gamertag.

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yes, now its working, thanks

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