i cant download update or my profile to the xbox

i cant sign into my profile nor will the update donwload. It gets through the first part of the update but when the second screen comes up of the update it will either stay at one point and never move.Or it will say atempt 2 of 3 and basically nothing happens. I have never signed into this xbox it wont even let me download my gamer profile. please help!!!!!!!!

 

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Last updated July 4, 2018 Views 0 Applies to:

Hi there Jxshb! That's upsetting, but let's see if we can get this sorted for you.  Is this a new console or an older one?  What exactly happens when you first power on your console? Do any error messages or codes appear? If there are codes or messages, what do they say exactly? We can use the answers to those questions to get a better idea of what exactly is occurring. We'll be standing by!

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