i cant delete my credit card

ive tried to delete my credit card off my account but it doesnt work and i tried online and it says this cant be done at this moment. can someone help me???

 

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Last updated July 5, 2018 Views 2 Applies to:

If your current gold membership was purchased with that credit card the card can't be removed until the membership expires.

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Also you need  to call and tell them to turn auto-renew off so it doesn't sign you up for another membership.

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You can't remove the payment option (credit card) that's currently associated with an active Xbox Live membership. If you do, you'll be prompted to add a new payment option for your membership.

If you don’t want to add another payment option, turn off auto-renewal or contact Xbox Support for help. If you contact Support, make sure you have your gamertag and payment information available.

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I ran into the same issue about a year ago and my suggestion would be to phone 1-800-4MY-XBOX

Have your console serial number ready, as well as your gamertag and associated e-mail addresses. Like another poster stated, you're only able to remove it when your Xbox Live Gold subscription runs out, however the staff was able to remove my Gold followed by removing my card and reimbursing the years I had remaining through codes sent in the e-mail.

Hope this helps.

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please do not bump threads from over 2 years ago I am sure the OP got his answer back in 2011 thanks.

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