I cant connect on my xbox.

i tried finding it but i couldnt find the answer im looking for. everytime i try to log onto or join xbox live (where it says join xbox live for free) it says that the user is different from what im trying to log into. i joined through this website. me and my brother did he had a 12 month free xbox live gold card and we cant log onto it through our xbox. if anyone can point me in the right direction or help me out here id be appreciative.

 

Question Info


Last updated July 4, 2018 Views 1 Applies to:

It sounds like you have already made a gamertag and used your 12 gold membership........right?  If so, all you need to do is "recover" your gamertag.  Here is the link on how to do that.

http://support.xbox.com/en-us/pages/xbox-live/how-to/xbox-live-account-management/gamer-profile.aspx 

Hope this helps and good luck.  Let me know how it goes.

 

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