I cant change my email!

hello guys i am having a huge problem, i have been using a yahoo email on my account since i created it and now it wont let me change it as it is not associated with microsoft :S plus this email has been deleted for inactivity off yahoo

someone please help!

 

Question Info


Last updated July 5, 2018 Views 4 Applies to:

all you need to do is get an email that is a microsoft account (any email as long as you go to account.live.com and make it into one) and then switch the old email for the new, If you want help in this process call 1800 4 my xbox and the people there will be more then willing to walk you through it

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

You see, there are three email addresses in the Xbox system for every account.

 A) The Microsoft Account, also known as the Windows Live ID, which is used to sign in at websites and download the profile to the Xbox. There's only one Microsoft Account for every Gamertag, and only one Gamertag for every Microsoft Account. You can check or change that on your console with Settings | Account | --> --> Account Security | fib and say you have a new addresse ready | and your current Microsoft Account addresse will appear at right.

 B) The alternate email address is where password reset messages go. You can see that at http://account.live.com/summarypage.aspx and change that by selecting
Edit Security Info there or at https://account.live.com/ManageAssocIds?MSPPError=-2147217396

 C) The billing contact email address is where billing statements go. You can see & change that at http://xbox.com/accounts by choosing Billing Contact Information or on the console with Settings | Account --> --> Account Security | Billing Information

B & C can be the same. Ideally, A should not be B or C but that often happens.

Now, from what you describe, you need to reset the password for the Microsoft Account addresse.

1) Take that to http://account.live.com/password/reset for the password reset
2) If you can't reset it, go to http://account.live.com/acsr SAVE THE EMAILS SENT TO YOU
3) If that fails, contact Support (1-800-4MY-XBOX Option 2 in the US et Canada) and provide them with the Console ID number from Settings | System | Console Settings | System Info (it's on the 2nd line) and the reference number from the email sent to you in Step 2, and submit a UE Request. However, it is faster to have the Agent call you by going to http://support.xbox.com/contact-us?xr=footnav#0:6:3

 

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I need to change my email but I dont know where to do that?? I cant find any change email button or whatever please someone help me

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hey Sparky! You can check out our sticky post on Using your new Microsoft Account and Security Proofs for steps on how to change your Microsoft account email. :)

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Once you've followed the steps above for making a microsoft account out of the email you want you have to change the email on the console.

Sign into your account, go over to Settings, Account/Account Management, arrow over to the right twice to "Account Security" and then "Change Microsoft Account"

Then you'll enter in your current password for you xbox/microsoft account

Then the new email you made a Microsoft Account out of

Then that password

Rules for changing your Microsoft Account

IF YOU HAVE RESET YOUR PASSWORD OR DOWNLOADED YOUR PROFILE IN THE LAST 30 DAYS YOU CAN'T CHANGE MICROSOFT ACCOUNT FOR 30 DAYS. This is for your own security some someone can't steal your account and change everything on you.

I AM NOT A MICROSOFT EMPLOYEE NOR FORUM MODERATOR. However I do know a lot about acct recovery.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.