I cant cant my son's age on his account

okay so i got on my PC went to xbox.com and sign in on the account then go to online safety settings then come's up with PARENTAL APPROVAL REQUIRED  i type it all in then click sign in and bam! That Windows Live ID doesn't exist. Enter a different ID but I know it was that one I don't know if you guys can help

 

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Last updated July 4, 2018 Views 4 Applies to:

You can not change the age on a account.  Any questions about the parental account you would need to call customer support to help with.

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Hey there Trigger! Is this the parent account that you are posting from right now? Can you check the WLID under Account Management on this account and confirm that it is the same WLID you are using for the Parental Approval prompt. Let me know, thanks!

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