I can't cancel my auto-renewal

The credit card used for the time renewal at the time isn't valid anymore and was thrown out. We also don't have a home phone (my mom is the only one with a cell phone and she works a good 60+ hours a week). So how do I go about cancelling the auto-renewal? I hardly ever play Live anymore and after the whole dilemma of not getting my free game from the february/march promo being the final straw I've decided to stop with Live for now and maybe come back at a later date.

 

Question Info


Last updated July 5, 2018 Views 19 Applies to:

The only way to cancel auto renewal is to contact phone support.

Justin C.
Microsoft Office Specialist

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that's awesome...so now I have to wait till my mom is lucky enough to have a day off or have a day shift before I can even cancel the auto renewal thats supposed to fill another year in a week or two? thats rather stupid, but then again..it's Micro$oft

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could you possibly give me a guide on how to do that? I'm in the Eastern US

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