I can't buy microsoft points via paypal

Website always reminds me that " your credit card can't be authorised"

But the paypal and credit card is mine. I dont know how to solve that

 

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Last updated July 5, 2018 Views 0 Applies to:

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Are you trying to purchase points on Xbox.com or the console? Have you tried removing and readding your paypal account?

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same thing is happening to me, which is weird because I've just bought 2 games in games on demand and added 1000 microsoft points, but now when I try and add them it says the payment cannot be authorized even though there is still plenty of cash on my paypal... annoying.

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Exactly the same problem as LP TaZ. I was able to add MS Points earlier today. Now, I cannot since the credit card keeps getting rejected (even though it is listed as "Good" under MS Billing). PayPal also gives the same negative message. Calling customer support is also utterly useless; their advice is to go and buy XBOX points card (?!).

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Finally someone with the same problem as me.  Neither Paypal or credit card will work.  The credit worked to buy a gold subscription and then didn't 10 minutes later when I tried to buy points.

I have quintuple checked everything, phoned xbox support, phoned the CC and they say they have put a temporary authorize on anything from microsoft.

Still doesn't work.  The system is broken and there doesn't seem any way to fix it.  So frustrating.

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I resolved my problem by just buying XBOX Live Points card, and I will do the same in the future.

As for the customer support, I would like to clarify my comment above and say that the agent from XBOX Live was very friendly and supportive, but there is a bug system and it is not up to Customer Support to resolve the bug.

I think the problem is that when a transaction is posted, the private contact info is compared with the billing info, and this comparison does not include all of the needed fields or not in the right format.

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I agree the person I talked to was also very nice and friendly but it didn't seem they had access to much of anything that I couldn't see or do myself via the web interface.  I had to wait a day after fixing things with my credit card company before it worked again, in the mean time I got a slightly better deal on points at Best Buy anyways.

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I've just been told that Paypal doesn't work until they resolve issues with the system.

The system was set up before they resolved the terms of payment with Paypal.

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Make sure your Paypal account information matches that of your Xbox LIVE account. Also, make sure the Paypal account has a valid credit card on it or a positive money balance (attached bank account may not be recognized).

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i have a similar problem only i was using a normal credit card i have over 200 dollars on there i bought la noire and then i immediatly tried buying just 400 microsoft points and the thing said it cant be authorized i dont get why it wont work now

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Hey there Ender! We'd love to help you out. Can you please create a new thread in this forum detailing your issue, including any steps you have already tried to resolve it. I look forward to your post, thanks!

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