To Whom It May Concern,
The disk tray on my Xbox 360 broke, and so I bought a new Xbox 360 the next day. After inserting my 250 GB hard drive and attempting to recover my gamertag I realized that I would need to find my windows live ID and password.
In short, I know my windows live ID but cannot for the life of me figure out the password. When I attempt to figure out the password all I do is lock myself out of the system. I then received an e-mail telling me, "At this point, your best option is to submit a new form with as much accurate information as you can gather", and that "best option" has not proved to be very good.
To further exaserbate the situation the e-mail that it is associated with is an account that I no longer have access to (former cable provider who canceled my account when I terminated services).
I contacted (800) 4myxbox and they refered me to http://www.answers.microsoft.com which I cannot get to load. They then directed me here.
Here is what I DO have.
-Access to both the broken and new Xbox 360 (the broken one lets me sign in, but doesn't read discs because the tray is broken).
-All information on my life, address and puchasing methods EXCEPT my windows live password (and I am possibly getting my security question wrong).
What else can I do? Can anyone help me or is my account, over a year of prepaid Xbox Live and TONS of downloaded content just gone forever?