I CANNOT CANCEL MY SUBSCRIPTION TO XBL GOLD !

Hi, please help me im getting mad i want to throw my xbox by the window..

I wanted to cancel the automatic renewal of my subscribing, but my security information didnt work because i changed my phone number, so i had to give a new security mail adress to receive the code, but now it tells me i have to wait 1 MONTH before i can reconnect but if i do wait 1 month i will be charged again this is just OUTRAGEOUS, how can i cancel my subscription NOW ?? if you charge my credit card i will make opposition and am ready to go to trial, the way you manage things is very wrong and innapropriate..

waiting for your answer

Mike

 

Question Info


Last updated July 5, 2018 Views 1 Applies to:

It's easy call support they can do it over the phone

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You should still be able to connect to live. If you want to turn off auto renewal you can call support and they can do that for you. It's really easy!

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Hey, sorry to hear about the frustrating experience you're having with managing your Xbox Live account online.  It's never fun to be locked out of your info.  As has been suggested, a call to Xbox Customer Support can have this issue wrapped up without having to wait out the 30 days for your security info to update.  If you live in the US, you can contact them at 1-800-4-MY-XBOX (1-800-469-9269), between 9am and 1am EST, 7 days a week.  Normally, when you security info is up-to-date, you can mark your computer as a device from which you sign in frequently, so it won't ask for codes for that stuff, and you can turn auto-renew on and off at your leisure.

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thx all of you for your answers, i live in switzerland so do you know the phone number to call them from here ?

regards

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HI its me AGAIN, its been 3 month now and i stil CANT *** cancel the autorenewal because its still waiting for my security phone numer to be confirmed and trhe number is still wrong, I JUST GOT CRAZY HOW A COMPANY LIKE MICROSOFT CAN DO SUCH A SCAM ON PPLE !?!?! and now it says the microsoft support is unavailable, its such a shame how you guys are acting !  i just want to cancel it THATS ALL, IS IT ILLEGAL ??? how can i contact the support from switzerland ?? is it impossible ??

iam so disapointed about the suppoort, i never buy a xbox again.

HELP

so disapointed

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ok if you want invite me to a party on xbox and i will be happy to help

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