Hello everyone. I post this under this category because it is the most accurate I could find. I have a problem where I cannot send messages to people not on my friends list. I have to keep spamming the send message button for it to go through. A lot of people think this affects xbox only but it doesn't. I ran a test where I used my account to send a message to my other account on xbox.com and even though the message seemed to go through because it didn't display any kind of error message, when I went and checked the inbox of the other account, it wasn't there, so this affects all devices. I also used the same test to find out that using a different network doesn't let the message through either. Let me give you guys the details of my problem.everyone. I
All my ports are open, my connection is fine, my privacy settings allow messages through, I have not been communications suspended or banned, and my other account can send messages just fine. Troubleshooting doesn't work. In short, there is nothing wrong with anything on my end. This is clearly a bug affecting accounts individually and no matter what device or network you use the same thing is going to happen. If more and more people complain to Microsoft about this, the more likely that they will care.
The first time I noticed this was in February, around the same time other people started to have this happen to them including some of my friends. I have been trying xbox support since day one of this problem and they refused to help. I also tried xbox ambassador chat and they didn't know what to do. This is my last stop before I give up on xbox live altogether. Does anyone know a way to fix this yourself? Or why/what is the reason for this? Please help me!