I can't remove PayPal Account My Gamertag

I can't remove my PayPal account of my gamertag. Please help me!

 

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Last updated July 4, 2018 Views 12 Applies to:

Try calling support at 1-800-4-MY-XBOX. They should be able to help you with this issue.

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same i cant

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Hey guys! If you use a payment method to purchase a LIVE Gold subscription, you won't be able to remove the payment method until the subscription ends. You can contact phone support (support.xbox.com/contact-us) to turn off auto renewal and when the plan ends, you can remove the payment method.

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You can request cancellation of your current GOLD subscription and refund of the unused balance with token codes.  You must specifically request/demand this.  Only at this point will the permanent payment instrument (paypal, credit cards, etc) be disassociated with your account.  It will still remain associated with your billing account but will not be / can not be used for subscription or content purchases.  Be mindful of this detail however -- that a voluntary cancellation without ensuring you are to receive a refund of the balance via token codes -- will forfeit your remaining balance.  Do not get off the phone with support until the token codes are in your hands; request a supervisor if necessary to complete the process.

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