i can't remove my credit card for an other one

hello,

I'm french and i'm sorry for my english but you are my only hope to have a response to my problem because i work everyday and later than the xbox support.

So, my problem is that my credit card has expired and i did'nt think to change it on my xbox live account.

i added my new one on the facturation option but i can't remove the other. It said i have to go on xbox.com/support.

So i did it, but there is always an error. I can't manage my account. all i can do is to modify my credit card like adress, but i can't remove it....

can you explain me how to fix this problem?

thanks

 

Question Info


Last updated July 4, 2018 Views 5 Applies to:

Sure enough.  Sign into your console, get to Settings --> Account.  Under "Your Memberships", choose "Xbox LIVE Gold".  Then choose "Change Payment Option".  Select your newer card, and it should take care of everything.  If you have any past due balance, that will be charged to the new card right away.  You should now be able to remove the old credit card from Manage Payment Options again.

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You can also change your payment options at commerce.microsoft.com

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