I can't log onto Xbox Live...

At the time when I created a Microsoft account, I was under 18, so I also needed a parent to sign into another account. The thing is, I've forgotten all of the specifications of the account (it was a fake Microsoft account, since my parents hardly ever even touch my Xbox), and now I can't sign into my own account as a result. I really need help, I have a full Gold pass that I activated not too recently.

 

Question Info


Last updated July 4, 2018 Views 2 Applies to:

Unfortunately, we are unable to provide assistance with information about your parental account. You would have to phone support directly, or chat with an agent here support.xbox.com/.../contact-us

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Using a fake microsoft account and providing incorrect information makes it very difficult to prove who the owner of an account and even more difficult for microsoft to believe who you are to reset anything.  It is IMPERATIVE that all information provided to Xbox be accurate and correct.

Just a note that If you are now over 18 you can promote your account on xbox live and that will remove the parental controls.  The promote account option should be on the account under Settings/Account.

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Is there a reason why I can't sign in to my account and Connect t Connect to Xbox live on Xbox 360?

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Hi, currently there is an issue with xbox live.  This is preventing users logging in.  In the future please don't bump old threads.  create a new one, that way support can help you quicker.

Xbox Ambassador.

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Why can't we connect to LIVE again???? I know it says service alert but come on ¡!!! Only a few weeks ago a lot of us was off for over 2 days with problems at your end once again

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Please fix this servise alert

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The solution to this xbox live problem is to go back a support Sony or Nintendo until Microsoft learns there leason.  If you had to sign a waiver last month 8/15 then you know that Microsoft can without any warning disconnect you from xbox live for any reason and not have to give you any notice. This kind of corrporate legal abuse cannot continue.  Up until this morning I gave Microsoft my undivided attention.  I will sell my Xbox 360 and use the money to buy a Playstation 4 and brag about it all over the you tube and facebook.

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Hey guys!

Apologies if you're affected by the current Service Alert. Since this thread is fairly old, please keep an eye on that service alert for updates regarding the issue. Thanks!

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