I need to change the email linked to my gamer tag. I originally used an old hotmail account that I do not want to use anymore. I have tried contacting chat support and they were not able to help. I tried calling phone support. I was on the phone today for an hour and 20 minutes and they were not able to help me and the phone call ended by them hanging up on me. I found the instructions online and flowed them to a T. I went to account security on my console and followed all the steps, everything goes fine except I get the error "sorry we can't change your account right now". All my research on the Internet says that you get this error if you try to change it less than 30 days after the last change. This is my original email that I have used for 2 years and have never changed it.
I have tried to change this on my console every night for the last 10 days. I always get the same error. I have $1.20 on my existing account that I don't care if I lose. How can I get this issue escalated? Is there anything else that could be wrong that I need to change to get this to work? Is there anyway to change this from a PC or does this have to be done on a console?