I can't buy XBOX Live?!

I have moved to a beach house for the summer, and I tried to buy Xbox Live as I am bored, and when I click confirm purchase (On xbox) it goes back to the start where it says which payment option? Also, when I try buy on xbox.com it redirects my email to this thing that makes me get a code from my old email adress that I no longer have access too. It was hacked about 2 years back now. How can I upgrade my account without getting this code from my old email address?


Question Info

Last updated July 5, 2018 Views 0 Applies to:

1) Take that old addresse to http://account.live.com/password/reset for the password reset

2) If you can't reset it, go to http://account.live.com/acsr SAVE THE EMAILS SENT TO YOU

3) If that fails, contact Support (1-800-4MY-XBOX Option 2 in the US et Canada otherwise see http://tinyurl.com/XBLnumbers ) and provide them with the Console ID number from Settings | System | Console Settings | System Info (it's on the 2nd line) and the reference number from the email sent to you in Step 2, and submit a UE Request. However, it is faster to have the Agent call you by going to http://support.xbox.com/contact-us?xr=footnav#0:6:3


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