I can' t add family members!!

I bought the family gold , and i'm trying to add my brother live id, that is already in use in his home of course, but it seems impossible. When i try to add the profile , i've got a message like the gamerstag does not belogn to the live id!!!  what's going on? Thanks

 

Question Info


Last updated July 5, 2018 Views 3 Applies to:

you need to recover the account to the master account's console to be added

then he can recover it back to his console if it is a xbox live account

 

if it is not a live account it has to be promoted to a live account by joining xbox live

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.