i can not play in xbox live

how can i cancelled my credit card option? because, today i buy a subscription xbox live gold for 12 monthes for code but i can play because in screen say "i ´m sorry your suscription is canceled until you pay option is new"



Question Info

Last updated July 5, 2018 Views 1 Applies to:

Hi there! OK, so did you have an account on auto-renewal that lapsed?  We will indeed need it transferred to a new payment option, but once that's taken care of, we can still swap it over to that prepaid code you bought.  You'll want to head to http://commerce.microsoft.com and use the Manage Payment Options

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