i can not play in xbox live

how can i cancelled my credit card option? because, today i buy a subscription xbox live gold for 12 monthes for code but i can play because in screen say "i ´m sorry your suscription is canceled until you pay option is new"

 

 

Question Info


Last updated July 5, 2018 Views 1 Applies to:

Hi there! OK, so did you have an account on auto-renewal that lapsed?  We will indeed need it transferred to a new payment option, but once that's taken care of, we can still swap it over to that prepaid code you bought.  You'll want to head to http://commerce.microsoft.com and use the Manage Payment Options

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.