i can not get my points

why cant i get my points when it states i am awarded them?

 

 

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Last updated July 5, 2018 Views 3 Applies to:

Are you referring to Xbox Rewards?

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yes i am

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ok

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The points will be put to your account automatically within a few weeks

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i have been waiting since november

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For help with the Rewards program, post here - forums.xbox.com/.../29.aspx

You can also double check for past deposits on https://billing.microsoft.com

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i went through that but still can not find a direct answer

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Rewards support will check to make sure your points were awarded and will respond to you in that forum.

Since they show as awarded, they would have already been deposited in your account sometime in the past. Points are deposited by the following 15th or 30th of the month after you have earned at least 100 points. In December, as part of the monthly promotion, all points were deposited by the 6th or 20th, whether you hit the 100 point mark or not. You would want to check your transactions on the billing site for credits around those dates. The points won't be listed as Rewards points.

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i have checked my transactions and the credit is there but the points are not adding on

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