I can not connect to xbox live

I can not connect to xbox live, xbox 360 ICPM error. I have a router model: TP-LINK  TL-WR841ND and I think that´s the problem, How I can fix it?

 

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Last updated July 4, 2018 Views 4 Applies to:

Please follow the link and try the solution. If the problem persists please reply here again. Thank you.

support.xbox.com/.../router-not-responding-icmp

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The ICMP error means the data coming from your router is so scrambled the Xbox can't figure out what the problem is.

A sequential power cycle is the first step in clearing connection problems, and the order and timing of the steps is important to success:

1) turn off the Xbox and unplug the power supply cord from the back of the Xbox then

2) unplug power from the router (Some folks have a combination modem-router AKA 'gateway' or only use a modem with no router. If either, skip steps 3 & 6).

3) unplug power from the modem.

4) Wait at least 5 minutes then replug the modem/gateway power.

5) Wait 'til the light on the front of the modem/gateway which says BROADBAND, ONLINE, READY, CABLE or DSL is on solid (not flashing), then plug in the

router. If you have a gateway instead of a modem and router or a modem with no router, then when that light says it's ready, skip to step 7.

6) Wait until the WiFi light on the router is on; you may or may not use WiFi, but it's still a good indicator your router is finished booting up.

7) Plug in and turn on the Xbox.  For more background on Ports, see whatismyipaddress.com/port

If the problem persists, please send us the info we need from forums.xbox.com/.../155724.aspx so we may work on this

further.

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