I can no longer connect to xbox live.

my xbox has been working fine until i took my ethernet cord out and out it in my laptop. now everytime i try to sign on to xbox live, it tells me i dont have an internet connection. i know the cor works fine because i tested it on my laptop. any advice? thanks

 

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Last updated July 4, 2018 Views 0 Applies to:

I just want to clarify, because you said you took the cord out and now you can't connect. Did you put the cord back in? Have you tried resetting the router/modem? Have you tried a different cable?

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If you are using just a MODEM to use either device online then each time you disconnect and connect your ethernet cord you would need to power down your modem each time you disconnect and connect a device. A ROUTER would solve this issue and you can find them for a reasonable price in most retail outlets.

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