I can connect to xbox live and do (almost) nothing

this started happening almost a week ago but when i got online it said that there was an error with my credit card and my account is suspended until i fix it, i can still get online on my xbox but everything on my screen is kid things (unlike it was before i got the error), it show that i have 0 friends and when i try to play online it says my account doesnt have the correct permissions, i also cant get on any apps. when i get online on my laptop i get this error:

Uh oh... that shouldn't have happened. It appears you've found a glitch in the system.
date: 10/11/2013 8:05:34 PM
code: 1525DDDDA8FD0CC
s: RjD9Y4pxYNq+StngY2RxYA==
id: ab7c4c2a-9737-4469-8944-10c8154a0055
req: 2af46618-d134-478a-a4c0-ab079567b740
 

Question Info


Last updated July 4, 2018 Views 1 Applies to:

Please contact Xbox Support by phone and they will be able to resolve your issue.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.