i can connect to the internet but not xbox live servers

when it is testing the conection to xbox live it moves 1/3 then errors out with 

w: 0000 - 0021

x: 0000 - f001

y: 0002 - 03c0

z: 0000 - 0000

id: 0006 - 0000

 

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Last updated July 4, 2018 Views 40 Applies to:

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Here are some tips to start out with.

 

http://support.xbox.com/en-us/pages/xbox-live/troubleshoot/connection-issues/default.aspx

Let me know how it goes.

 

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now i get

w: 0000 - 0021

x: 0000 - f001

y: 00a8 - 68e0

z: 8015 - 190d

id: 0006 - 0000

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Are you using this account?  SoupiestClock2

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yes if i could recover profile

i also need to find out who is using my other account PreachyJoker7

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yes i did

i have newest dash

wireless

my network is visible

reset my settings no change

restarting my router did nothing

and it error's out at xbox live: failed

then it just says carnet connect to xbox live

there are no firewalls and it worked a week ago so why not now

i don't have a modem its broadband not dileup

please help me fix this error

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Everything I have found on your issue comes back to this ( well the info needed anyway).  Besure to list everything in bold.

 

http://forums.xbox.com/xbox_forums/xbox_support/f/9/t/9.aspx

 

 

 

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it worked before and i have not changed isp or router the error code says the xbox live servers are unavalible

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[quote user="SoupiestClock2"]

now i get

w: 0000 - 0021

x: 0000 - f001

y: 00a8 - 68e0

z: 8015 - 190d

id: 0006 - 0000

[/quote]

Your console is banned from Xbox live.

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i think they whould put a message if i was banned

when i signin or run conection test it just says the servers are offline

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