i bought 12 month of gold and its gone

i bought 12 month of gold to play blackops 2 zombies with my friends in november and i havent been on any multiplayer games for 49 days when i get on today wanting to play some battlefield 3 i logon and im silver so i check xbox 360 website it said i was silver there too so i check my subscription and it said my subscription last ran out sept 18 2012 eventho i was playing blackops with people 49-51 days ago i know this cause its says so on my players last met list when you go to friends and go right twice and im pretty sure that you can only meet random people in games with gold.

please help.

january 9 2013

 

Question Info


Last updated July 4, 2018 Views 4 Applies to:

Hi Retpathic,

Welcome to the Xbox Support Forums.

 

How did you bought your Xbox Live Membership? Via creditcard or by Microsoft Points?

Unfortunely I am not able to help you out with this issue. I suggest you talk to a billing agent that needs to get you through this.

 

 

Met vriendelijke groet,

Rick N.,
DummyArbiter010

borntolearn.mslearn.net
microsoft.com/learning

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i use a 12 month xbox live card

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Did you get an email verifying payment received? I agree with Thunder. Sounds like an issue for billing.

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no i didnt get one but  was playing blackops online how can i do that if the payment wasnt received

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NVM i got impatience so i bought another 12 months

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