I and my brothers accounts have been hacked

we have had three accounts hacked and because of the hackers "messing" with our information i now have three accounts with reset gamerscores, three identified as cheaters, and one suspended until the next millenium.  I need to speek with someone about correcting this problem finding the hacker and getting our accounts reset to what they should be. i even have saved messages of on one account of a hacking threat for proof. please contact me asap.  all three accounts and more have been online for around 4-5 years and we have not had a problem till last year and today 7/22/11.  We've spent over 1,000 dollars in total for xbox live and want to have this resolved so we can continue to do business with xbox. 

thank you,


Question Info

Last updated July 5, 2018 Views 3 Applies to:

If you or anyone feels that your account has been compromised you need to contact support in your region as soon as possible and have them start an Unauthorized Access Investigation, at which time support will lock the account(s) until it is complete, usually within 7-30 business days.


If indeed the account(s) were out of your control at the time of the gamer score modifications then the cheater watermark will be removed but the reset will most likely stand as issued since unapproved methods were used to alter it and in the end of everything our accounts are our responsibility at all times.


You should file a complaint against the offending message so the XBL PET can look into it and if needed take the appropriate action.


There are only a few ways anyone can get a hold of someone else's account and they are:


-you gave out your log in information (this is most commonly associated with trying to gain a higher rank in a game with out the effort)

-you visited a phishing website (this is most commonly associated with free ms points websites) You should have a phishing filter on your web browser to protect you from these sites.

-you were socially engineered (this is most commonly done via game play by a random person asking you about your personal life trying to get clues to what your log in information may be)

-you use the same e-mail address and password for your XBL account that you use for all your other websites/services. (typically you should use a seperate e-mail address and password just for XBL that you do not use anywhere else)


All of the above are examples of how you can lose your account and all of the above are most commonly known as user error.


Please take a few moments, after contacting support, to learn more about Xbox LIVE Account Security.


If you live in the US/Canada the support number to call is 1-800-4MY-XBOX.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.