You read the title right. I am trying...that is all I can do. I've had my Xbox for a little over a year now and things were fine until it's warranty ran out. Right after it was up it was like this One decided to become all faulty and a piece of crap. The Disk reader started to not pick up my games and when it did, it began to make a horrible noise that sounded like it was trying to demolish my games. I called Tech Support and the bull crap "unplug your Xbox power cord into a wall plug instead of a surge protector" is Their way of saying "We *** up the system so let's make up some crap to show that we are "trying"". Now, I got a Ethernet port problem where it does not even pick up the signal stating it is connected or not. I'm sorry for showing my anger on a post but I've tried to stand up for the Xbox One for MONTHS saying its a great console but I'm left with this crap and horrible troubleshooting ideas. Seriously, I bet a monkey made those ideas and I'm not even laughing. If there is a way I can get some help/knowledge on what I'm suppose to do in this situation without the previous Troubleshooting scenarios, then I will be one happy customer. Til then, you guys messed up.