I am logged into my account, but can't access my account information

When I select the menu item, "My Account" I get an immediate response, below. I'm unable to add points, add a subscription or create an Xbox Live account so that I can upload my profile and saved games. A guest came and deleted all my saved games playing the XBOX, I'd like to stop that from happening again.

Uh oh... that shouldn't have happened. It appears you've found a glitch in the system.
date: 4/17/2013 12:46:50 AM
code: 2CCB192DD3C627F
s: e/fOsyIzxWrCuWHBfv4gZA==
id: 8f72e908-5498-4d49-9910-07f426f8961d
req: c122d38d-6aef-4db2-b83d-77be599a328f

Question Info

Last updated July 5, 2018 Views 0 Applies to:

Hey there!  Are you trying to manage the payment info on an account that used to be Gold?  If so, you're going to need to hit up phone support at this link: support.xbox.com/contact-us

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