I am beyond furious with the xbox live support team. I have called, time and time again.
I recently got an apartment with my fiancee, my cousin and my brother. All four of us want xbox live.
We decided the most cost effective thing to do would be to sign up for a family pack.
We used my friend's credit card, as I do not have one.
Everything went fine, until somebody that was over at my house charged quite a few things onto the credit card associated with the account. Don't get me wrong, I am not looking for a refund for what was charged, however this is what triggered the problem to come.
My friend, seeing that his credit card was charged quite a few times, called xbox live support, and said "I want my credit card removed, but will it affect the xbox live membership?" The support team member said it would not, and removed his card.
As soon as he removed the card, guess what? All four accounts no longer had xbox live. I have called, time and time again. Everybody I have talked to says I cannot get a refund, instead they offer two tokens for a 1-year xbox live membership.
The problem is that I had FOUR accounts with SIXTEEN months each. Do the math microsoft. 24 is not the same as 64. Why would I accept that? I have four people in my household that want xbox live.
I am willing to accept FOUR tokens. Even though that, isn't even the same. I need to be able to provide all four of us with xbox live, just as I had paid for.
What can I do? It seems like they think it is perfectly acceptable to take my money, and offer less than half of what I had as compensation...