I am being investigated for Unauthorized access for no reason?

i have not been able to use my xbox live account because they are investigated me over unauthorized access. but it says on my account that it is because i cant renew my membership because of the credit card on my account i have called in 3 times trying to get the card removed so that i can get back to playing online. i think they are investigating because my parents recently got a new card and my automatic renewale did not kick in. if anyone could help me out on this id be greatly apperciated.

 

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Last updated July 5, 2018 Views 3 Applies to:

That is something only a member of Xbox Support who will be able to answer that. I would advise you to phone them up and see what's happening.

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If there is a billing issue with your account then you would need to resolve that before you are allowed to access XBL again. If the credit card on file is expired then MS wouldn't be able to charge it for anything causing your account to go into a balance owed state.

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