I added in Live membership, and it says i have none.

So basically, i added in a year of live membership. I played online, then turned off my xbox. When i returned to play online again, it keeps telling me to add live membership to play online, because it says i have none. So I tried to re-enter the code off the card, and it says this code has already been activated.


Question Info

Last updated July 5, 2018 Views 0 Applies to:

Hi Benic1230,

Your profile shows as a free member (grey lettering), did you redeem the code on a different account by any chance?

It could have just been the case that the Live servers hadn't quite caught up with the change of membership. If you re-download your profile, it will give you all Gold member permissions.

You can confirm the redemption of the code at subscriptions on http://commerce.microsoft.com. 

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